Shipping policy

Shipping Policy

Effective Date: 17-05-26

Thank you for shopping with ALSYRA✨. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

All orders are processed within  2–5 DAYS after successful order confirmation and payment verification.

Orders are processed during MON-THURS excluding public holidays and special closures.

Please note:

  • Orders placed on weekends or holidays may experience slight delays.

  • During sales periods, festive seasons, or high-demand periods, processing times may increase.

2. Shipping Methods

We offer standard shipping services through our courier partners.

Cash on Delivery (COD):

  • COD is available on all orders.

  • COD availability may vary based on delivery location and courier serviceability

We reserve the right to disable COD for selected locations or high-risk orders.

3. Shipping Charges

Shipping charges are calculated as follows:

  • Flat shipping fee of ₹100 for purchases below ₹599

  • Additional promotional offers or free shipping campaigns may apply from time to time

Shipping charges, if applicable, will be shown during checkout.

4. Estimated Delivery Time

Once shipped, orders are expected to arrive within 10-15 WORKING DAYS.

Delivery timelines are estimates only and may vary depending on:

  • Delivery location

  • Courier partner operations

  • Public holidays

  • Weather conditions

  • Unexpected logistical delays

We appreciate your patience during such situations.

5. Tracking Information

Once your order has been shipped, tracking details will be shared through:

[TRACKING INFORMATION: Tracking details will be provided through email notifications]

Customers may use the tracking details to monitor shipment progress.

Please allow up to 24–48 hours for tracking updates to appear after shipment confirmation.

6. Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier service disruptions

  • Weather conditions

  • Regional restrictions

  • Public holidays

  • Natural events

  • Incorrect customer information

We are not responsible for delays caused by inaccurate shipping information provided by customers.

7. Delivery Issues

If you experience any delivery concerns, including:

  • Missing packages

  • Damaged shipments

  • Incorrect items received

  • Delivery status issues

Please contact us within 48 hours of delivery or expected delivery date.

Include:

  • Order number

  • Name

  • Contact details

  • Relevant images/videos.

We will investigate and assist as quickly as possible.

8. Incorrect Address Information

Customers are responsible for entering accurate shipping details.

We are not responsible for failed deliveries resulting from:

  • Incorrect addresses

  • Missing information

  • Incorrect phone numbers

Additional shipping charges may apply for re-delivery attempts.

9. Contact Information

For shipping-related inquiries:

Store Name: ALSYRA
Email: EMAIL ADDRESS: shopalsyra@gmail.com

Thank you for supporting ALSYRA 💛