Refund policy

Effective Date: 17-05-26

At ALSYRA, customer satisfaction is important to us. We strive to ensure every order reaches you in excellent condition. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, products must meet the following conditions:

  • Return request must be raised within 48 hours from the date of delivery

  • Item must be unused, unworn, and in original condition

  • Product must be returned with original packaging, tags, and accessories

  • Product must not show signs of damage caused after delivery

We reserve the right to deny returns that do not meet these requirements.

2. Return Timeframe

Customers must initiate return requests within "48 hours" after receiving the order.

Return requests submitted after the specified period may not be accepted.

To initiate a return, contact us at:

[shopalsyra@gmail.com]

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos/videos if required

3. Non-Returnable Items

The following products may not be eligible for return:

  • Earrings and hygiene-sensitive jewelry items

  • Customized or personalized products

  • Gift cards

  • Sale, clearance, or promotional items

  • Products marked "Non-Returnable"

  • Used or damaged products caused after delivery

Due to hygiene and safety reasons, certain jewelry categories may be ineligible for return.

4. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item

  • Wrong product

  • Manufacturing defect

  • Missing item

Please contact us within 48 hours of delivery.

Customers may be asked to provide:

  • Product photos

  • Packaging photos

  • Unboxing video (Must)

  • Order details

Upon verification, we may offer:

  • Replacement

  • Exchange

  • Store credit

  • Refund

depending on the situation.

5. Exchange Policy

Eligible products may be exchanged subject to stock availability.

Exchange requests must satisfy the same eligibility conditions as returns.

If the replacement item is unavailable, customers may receive:

  • Store credit

  • Refund

  • Alternate replacement option

6. Refund Process

After returned products are received and inspected, customers will be notified regarding approval or rejection.

If approved, refunds will be initiated to the original payment method.

Refund processing time:

[REFUND PROCESSING TIME]

Please note that banks or payment providers may require additional time.

Shipping charges, convenience fees, or COD charges (if applicable) may not be refundable unless required by law.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

If the issue is caused by us:

  • Damaged product

  • Wrong product sent

  • Manufacturing defect

Return shipping costs may be covered by ALSYRA.

For customer preference-based returns:

  • Changed mind

  • Incorrect product selected

  • Preference-related reasons

Return shipping charges may be borne by the customer.

8. Cancellation Policy

Orders may be canceled only before shipment confirmation.

Once an order has been shipped, cancellation may not be possible.

9. Important Notes

We reserve the right to:

  • Refuse fraudulent claims

  • Request additional verification

  • Modify this policy at any time

Policy updates become effective immediately after posting.

10. Contact Us

For all return, refund, or exchange queries:

Store Name: ALSYRA
Email Address: shopalsyra@gmail.com

We aim to respond as quickly as possible and provide a smooth resolution experience.